Category: Account

Covcel students are eligible for a 15% discount on their renewal.

You can choose between 3- or 6-month plans. Click one of these links to renew your subscription. The discount is applied.

6-month renewal

3-month renewal

If you have any questions about the renewal process, don’t hesitate to get in touch with us.

30 days extra-free renewals 

We will extend your subscription for an extra 30 days if you send us your feedback about using Covcel GED prep.
Everyone who writes at least 2-3 sentences about Covcel Prep will get 30 days extra added to her/his subscription within 24 hours.

We might want to publish your feedback on our website. If that’s the case, we will ask for your permission.

Click here to send your feedback.

If the video plays but there is no sound, please check if the sound is turned up on the (Vimeo) video player. It might happen that at some point you turned down the volume on the player, then it will remain that volume on any Vimeo video you watch.

To adjust the volume click on the volume icon.

You can optimize your learning experience by slowing down or speeding up videos, allowing the ability to catch fine details and consume content faster than ever.

To open the speed control menu, tap on the gear icon in the lower right corner of the embedded player. Under the speed menu, you can select different values for playback speed:

0.5x–  0.5 times slower than normal speed
Normal– default speed
1.25x– 1.25 times faster than normal speed
1.5x–  1.5 times faster than normal speed
2x– 2 times faster than normal speed

Note: Both video and audio will be adjusted for all speed preferences.

Speed can be adjusted at any time before and during playback. You can modify the playback speed by clicking the gear icon in the player

Speed controls can be also accessed on iPhone and Android phones.

If you see a message asking you to subscribe again, please contact us. Your account was locked due to security reasons.

Most likely, our system detected a potentially unauthorized activity and temporary locked your account.

If you send us a message, it will be unlocked and you can use it again immediately.

If you have trouble with login, please try resetting your password. To do so follow these 5 steps:

1. Go to the Login Page
2. Click: Forgot Password?
3. Enter the email address you used to create the account.
4. Check your email inbox, and click the link in the email you received to reset your password.

Enter a new password twice and you will be redirected to your account.

Click here for a manual with images.

You can easily change your password at any time. Here are the 5 steps you need to follow to reset your password.

Go to: Login Page and click “Forgot Password?”

Step 2.  You’ll be prompted to enter either the username or email address associated with the account

Step 3. A message will be sent to your email with a link to reset the password.

Step 4. The link will go to a page where you can enter your new password.

Step 5. Save your new strong password somewhere safe. We like tools like 1Password.

Keep in mind: Password is case sensitive and is only valid if it’s entered in an exact way.

That’s it. Now you can log in using your new password.

NOT RECEIVING THE PASSWORD RESET EMAIL?

• Check your junk/spam folders.
• Check you entered the correct username/email address for your Covcel account.
• Send us a message and we will help you.

RESET LINK NOT WORKING?

1. 1. Try the above steps again.
   2. From the email, open the password reset link in a different browser, or a private/incognito window.