Help Center
The best way to contact us is by sending your message by email.
Click here to send your message.
You will receive an automated reply confirming that we have received your message. Our office is open 8 AM-4 PM EST from Monday through Friday.
If you sent your message outside of these hours then we will reply to you the next standard business day.
Thank you for your patience.
We updated the Covcel prep course by dividing longer lessons in shorter, easier to comprehend, videos. In some cases, it might look like your progress has disappeared. This is not the case. Your progress is preserved but we encourage you to check out the quizzes under these new lessons to benefit from our new methods to improve your reading comprehension skills.
However, if you want us to restore your old progress, send us an email and we will restore it.
If the video plays but there is no sound, please check if the sound is turned up on the (Vimeo) video player. It might happen that at some point you turned down the volume on the player, then it will remain that volume on any Vimeo video you watch.
To adjust the volume click on the volume icon.
You can optimize your learning experience by slowing down or speeding up videos, allowing the ability to catch fine details and consume content faster than ever.
To open the speed control menu, tap on the gear icon in the lower right corner of the embedded player. Under the speed menu, you can select different values for playback speed:
0.5x– 0.5 times slower than normal speed
Normal– default speed
1.25x– 1.25 times faster than normal speed
1.5x– 1.5 times faster than normal speed
2x– 2 times faster than normal speed
Note: Both video and audio will be adjusted for all speed preferences.
Speed can be adjusted at any time before and during playback. You can modify the playback speed by clicking the gear icon in the player
Speed controls can be also accessed on iPhone and Android phones.
When your subscription expires, your account including your GED lessons progress will be removed automatically in seven days.
If you forgot the password to your account, no problem. You can easily reset it. Here are the 5 steps you need to follow to reset your password.
Note: If you don’t receive the reset email, check the spam folder of your inbox. If the reset email isn’t there, try adding support@covcell.org to your address book and then re-sending the password reset email.
Click here for instructions with images
That’s it. Now you can log in using your new password.
NOT RECEIVING THE PASSWORD RESET EMAIL?
RESET LINK NOT WORKING?
If you see a message asking you to subscribe again, please contact us. Your account was locked due to security reasons.
Most likely, our system detected a potentially unauthorized activity and temporary locked your account.
If you send us a message, it will be unlocked and you can use it again immediately.
If you have trouble with login, please try resetting your password. To do so follow these 5 steps:
Enter a new password twice and you will be redirected to your account.
You can easily change your password at any time. Here are the 5 steps you need to follow to reset your password.
Go to: Login Page and click “Lost your password?”
Step 2. You’ll be prompted to enter either the username or email address associated with the account
Step 3. A message will be sent to your email with a link to reset the password.
Step 4. The link will go to a page where you can enter your new password.
Step 5. Save your new strong password somewhere safe. We like tools like 1Password.
Keep in mind: Password is case sensitive and is only valid if it’s entered in an exact way.
That’s it. Now you can log in using your new password.
NOT RECEIVING THE PASSWORD RESET EMAIL?
RESET LINK NOT WORKING?