Getting Started

• Where to begin with GED Prep
• How long do I need to prepare to take the GED exam?
• How to use your 3-Month Prep Course
• Can I try before I buy the Covcel GED Prep?
• Note-taking system

Account

• Reset password
• How to change your password
• I can't login
• Renewals and Free Renewals
• How to Contact us
• How to change a name
• Speed up or slow down video lessons
• How do I adjust the volume of a video? Solution to no audio
• Personal data protection and removing account details
• The website keeps saying I need to subscribe but I have an active account
• What is the Resume button?
• Can I track my progress?
• Can I share the login information?
• What can I do if I can't save my progress
• Why the system logs me out?
• What to do if the system asks me to pay for the course
• What happens when my subscription expires?
• Your renewal discount
• Save you progress report
• Subscription expiration date
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Pre-sale

• What plan should I choose?
• How will my Covcel membership work?
• Do I get access to everything all at once or do I have to wait?
• Can I study on my own time?
• Can I track my progress?
• Is this course right for me? Meaning, will it really “work” for me?
• Will I receive anything via snail mail or do I need to download some software?
• Do you have GED practice tests?
• Can I access my account on my mobile device?
• Can you offer your courses offline, on different devices such as a CD, DVD, or USB flash drive?
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Payments

• What Forms of Payment Do You Accept?
• Are my credit card details safe?
• How can I get a refund?
• Failed Payments
• How to renew my 3-month subscription
• How to cancel my monthly membership?
• Paying with Pre-Paid Cards
• Unable to Make a Payment / Payment Errors
• What to do if my credit card is declined-use PayPal and Amazon as alternative payments
• Why was my card declined?
• Gift Card- How it works
• Can I use the gift card myself?
• How to use an Amazon Gift Card as payment method
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GED Ready Related

• What is the GED Ready test?
• How many times can I take the GED Ready test?
• Where can I get the GED Ready test?
• Differences between the GED test and the GED Ready practice test
• GED Ready Results

GED Test Related

• How much is the GED exam?
• How to sign up for the GED exam?
• How to Schedule your GED test
• Is there a website where I can get a GED diploma?
• What is the GED passing score
• Retaking the GED test
• Transcript of your GED Diploma
• Which states offer free GED testing?
• Finding GED classes
• Can I take the GED test online?
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Group accounts

• Can I order the Covcel course for members of my organization?
• Can I publish the Covcel courses on my website? Can I rebrand your courses and remove the Covcel logo?
• What is a group account?