FAQs and Support documentation How Can We Help? Filter by categories Clear Results Account GED Ready Related GED Test Related Getting Started Group accounts Payments Pre-sale Getting Started Where to begin with GED® Prep How long do I need to prepare to take the GED exam? How to use your GED Prep Course Can I try before I buy the Covcel GED Prep? Note-taking system Account Reset password How to change your password I can't login Renewals and Free Renewals How to Contact us How to change a name Speed up or slow down video lessons How do I adjust the volume of a video? Solution to no audio The website keeps saying I need to subscribe but I have an active account What is the Resume button? Can I track my progress? Can I share the login information? What can I do if I can't save my progress Why the system logs me out? What to do if the system asks me to pay for the course What happens when my subscription expires? Your renewal discount Your Progress Report Subscription expiration date Does my 6-month plan auto renew? Show all articles ( 15 ) Collapse Articles Pre-sale How will my Covcel membership work? Do I get access to everything all at once or do I have to wait? Can I study on my own time? Can I track my progress? Is this course right for me? Will I receive anything via snail mail or do I need to download some software? Do you have GED practice tests? Can I access my account on my mobile device? Can you offer your courses offline, on different devices such as a CD, DVD, or USB flash drive? Show all articles ( 4 ) Collapse Articles Payments What Forms of Payment Do You Accept? Are my credit card details safe? How can I get a refund? Failed Payments How to renew my subscription How Do I Cancel My Subscription? Paying with Pre-Paid Cards Unable to Make a Payment / Payment Errors What to do if my credit card is declined-use PayPal and Amazon as alternative payments Why was my card declined? How to use an Amazon Gift Card as payment method I'm trying to buy your course but it's not accepting my card Show all articles ( 7 ) Collapse Articles GED Ready Related What is the GED Ready® test? How many times can I take the GED Ready test? Where can I get the GED Ready test? Differences between the GED test and the GED Ready practice test GED Ready Results GED Test Related How much is the GED exam? How to sign up for the GED exam? How to Schedule your GED test Is there a website where I can get a GED diploma? What is the GED passing score Retaking the GED test Transcript of your GED Diploma Which states offer free GED testing? Finding GED classes Can I take the GED test online? Show all articles ( 5 ) Collapse Articles Group accounts Can I order the Covcel course for members of my organization? Can I publish the Covcel courses on my website? Can I rebrand your courses and remove the Covcel logo? What is a group account?